Refund Policy

Effective date: 01 January 2026
This policy explains refunds/returns for café purchases, treatments, movement sessions, and memberships.

A) Café purchases (in-store)

Because most café items are consumable/perishable, we generally do not offer returns.

We will provide a refund or replacement where:

The item is faulty, contaminated, or not as described
There was an error with your order (e.g., wrong item supplied)

To help us resolve issues quickly:

Please notify us immediately in-store where possible, or within 24 hours with proof of purchase and (where relevant) photos.

Packaged non-perishable goods (if sold):
Unopened, unused packaged products may be eligible for return within 14 days with proof of purchase, unless excluded for hygiene/safety reasons.

B) Treatments (appointments)

Late arrivals

Please arrive 15 minutes early to complete required verbal and written consultation.
If you arrive late, your treatment may be shortened.
If you arrive too late to safely complete consultation and/or perform the service, the appointment may be classed as a no-show/late cancellation and will be non-refundable.

Cancellations / rescheduling

Cancellations made [INSERT e.g., 24 or 48 hours] or more before the appointment may be eligible for rescheduling or refund (as you choose).
Cancellations within [INSERT window] may be charged in full or treated as redeemed (no refund).
No-shows are charged in full.

Service dissatisfaction
If you are unhappy with a service, please tell us during your appointment or immediately after so we can try to resolve it. Refunds are considered case-by-case; we may offer an adjustment or credit where appropriate.

C) Movement sessions (classes)

If you cancel [INSERT window] before a class, we can reschedule you into another session or offer credit.
Late cancellations/no-shows are generally non-refundable due to limited capacity.

D) Memberships

Membership fees are generally non-refundable, especially once membership benefits have been used.

In particular:

Memberships are non-refundable if you have redeemed your free treatment (where included), or
You have attended at least 2 movement sessions under the membership.

If you believe you were charged in error or have exceptional circumstances, contact us and we will review.

E) How refunds are processed

Approved refunds are processed back to the original payment method where possible.
Refund processing times depend on your bank/payment provider.

F) Contact

For refunds/returns queries, contact:
Email: [INSERT EMAIL]
Include your name, date of purchase/booking, and proof of purchase/booking confirmation.